Term & Condition

CONDITION

Welcome to The Beauty Mall. We are an online marketplace. The trust you place in us is valuable. We therefore insist on the highest standards for secure transactions and customer data privacy. Please read the following statement to learn about our information collection and dissemination practices. Our Privacy Policy is subject to change at any time without notice. By visiting this website you agree to be bound by the terms of the Privacy Policy and please do not use or access our website unless you agree. By simply using the Website you expressly consent to our compliance with this Privacy Policy and the disclosure of your personal information. This Privacy Policy is incorporated into the Terms of Use.

ACCURACY OF INFORMATION ON THE WEBSITE

We make every effort to ensure that all information on the The Beauty Mall website is completely accurate and current. Despite our efforts the information on the Website may occasionally be incorrect, incomplete or out of date. All specifications, product descriptions and product prices on the Site are subject to change at any time without notice. We make reasonable efforts to accurately display product colors, product qualities. The actual color you see on the website may vary slightly due to the lighting when photographing the product and also depends on your computer system or mobile device and we cannot guarantee that your computer and mobile device will display such colors correctly. Any products included on the website after a certain period does not imply that the customer can get these products at any time after ordering and the Authority reserves the right to stop selling any product at any time.

TERMS OF SALE

By placing an order with The Beauty Mall you are offering to purchase a product and represent that all information you provide to us in connection with such order is true and accurate and that you are an authorized user of the payment method provided. Receipt of an order confirmation by you does not constitute our acceptance of an order,The Beauty Mall reserves the right to refuse any order request made by you. We may require information verification before accepting an order. The Beauty Mall reserves the right to accept, change and refuse delivery of your order at any time after receipt of your order, and reserves the right to limit orders for any reason, even after order confirmation from us. If the price of a product on the website is incorrect due to listing or other errors, we reserve the right to refuse or cancel the order due to the incorrect price. If you have already paid us for the purchase of the Product and the order is cancelled, we will refund you the amount of the incorrect price.

TERMS OF PAYMENT

The Beauty Mall allows customers to use different payment methods. Customer can make payment using credit card, debit card, some bank transfer services and bkash/cash.

PRICES AND DELIVERY CHARGES

The price displayed on the The Beauty Mall website does not include delivery charges. Product prices may vary between showrooms and online. Each delivery charge is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make multiple deliveries, no additional charges will be added for any subsequent deliveries. The Beauty Mall- reserves the right to change product prices at any time without prior notice.

PRODUCT ORDER

You can order through our website https://www.thebeautymall.com.bd. Thebeautymall will not be held liable if you have placed an order through Facebook message and if for any reason our customer care executive misses the message or fails to confirm the order. If you want to take advantage of cash on delivery, you must order from the website. Cash on delivery system is applicable only for Dhaka metro orders, but if you want to take advantage of cash on delivery from outside Dhaka metro, you have to confirm the order by paying the delivery charge first. Once you have completed processing your order, we will call you for order confirmation and you will receive a confirmation email if you have provided us with your email address. If for any reason we are unable to fulfill your order, we will let you know as soon as possible. If you have already paid for such order, we will try to refund the applicable amount using Bkash.

DELIVERY

We aim to process and deliver all confirmed orders as quickly as possible.

Inside Dhaka: Delivery will be completed within 5 days.
Outside Dhaka: Delivery will be completed within 10 days.

Delivery times may be affected by public holidays, natural disasters, transportation disruptions, or other circumstances beyond our reasonable control. Customers will be informed if there is any significant delay in processing or delivering an order.

ORDER CANCELLATION

You may cancel your order if we call you for order confirmation. Once you have confirmed your order and you want to cancel your order, you will have to pay the delivery charges. If you have paid for your order and wish to cancel your order, you will receive a refund of the price paid for your product within 7-15 working days.

RETURN

The Beauty Mall guarantees a full refund for defective products purchased, provided that the product is returned in the same condition as when received, meaning the items must not be damaged, soiled, washed, altered or used. If your item arrives defective/damaged or in incorrect/incomplete condition, it is eligible for a free replacement or refund. But to claim a replacement or refund, you must return the product immediately before the delivery man leaves your place. Otherwise, the product will not be eligible for refund or replacement.

REFUND

Thank you for purchasing products from The Beauty Mall.Once a refund request has been approved, the refund will be processed within 7 to 10 working days. The refunded amount will be returned through the original payment method used during the purchase.Please note that the exact time for the refunded amount to appear in the customer's account may depend on the respective bank or payment service provider.

CALL CENTER

We have our own customer call center to provide better service to The Beauty Mall customers. You can directly talk to us for detailed information and complaints about products and orders. We provide our call center services from Saturday to Thursday from 10 am to 8 pm. During the campaign period we receive a lot of calls and due to this sometimes you may not be connected by calling our call center and due to any unforeseen events (load shedding, internet disconnection, technical failure and so on) if you call our call center We are not responsible for this if you can join through. In this case we advise our customers that if you are unable to connect to our customer care center, message us on our Facebook page or group and we will reply you as soon as possible.

SAVE YOUR INFROMATION

We will retain your information for as long as you have an account on our website. We may retain some of your information to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes. When we no longer need to hold your information, we will either delete your information from our systems or anonymize it so that it no longer identifies you.

LINKS TO OTHER WEBSITES

The Website may contain links to third party websites that are not under the control of The Beauty Mall makes no claims and assumes no liability regarding the quality, nature or reliability of other sites that are accessible by hyperlinks from the Site or links to the Sites. The Beauty Mall is providing these links to you as a convenience and the inclusion of any link does not imply endorsement by The Beauty Mall of other sites or any association with the operators of such other sites. You are responsible for viewing and complying with the privacy statements and terms of use posted on any third party site.

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